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Servigistics has been retained to support helicopter manufacturer Eurocopter's service parts management for both its civil and defense lines.
"As Eurocopter advances its service network, the ability to meet our critical service level agreements on time is imperative to our reputation as well as our bottom line," says Jean Pierre Dedieu, Support and Services, Eurocopter. "Choosing a system which provides global visibility was of paramount importance to us."
Bernhard Weigl, Eurocopter's senior manager, Spare Parts Supply Chain, says: "After a lengthy and rigorous evaluation program, we concluded that the Servigistics solution had a strong European infrastructure that could handle high levels of complex data, increasing the visibility and efficiency of our service parts operation."
The Eurocopter group was born in 1992 from the merger between the helicopter divisions of Aerospatiale-matra (France) and DaimlerChrysler Aerospace (Germany). The group is now a wholly owned subsidiary of EADS (European Aeronautic, Defense and Space Company), one of the three largest aerospace groups in the world.
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