Reverse Logistics

There's Money to Be Made in Returning E-Commerce Orders

January 3, 2018

Every week, dozens of people walk into Petals N Wax, a Marina del Rey gift store, to return items they bought from online retailers.

UPS and FedEx Handle Record Holiday Surge With Minimal Delays

January 2, 2018

Bloomberg

United Parcel Service Inc. and FedEx Corp. delivered almost all of people’s presents by Christmas Day, with the former company finishing strong after a bruising late November.

Many Unhappy Returns? Online Holiday Shopping’s Big Hangover

December 28, 2017

The New York Times

Kristina Nicolas will proudly tell you that she’s been doing practically all her shopping online for years now. She will also tell you, in a more exasperated voice, that this has not remotely abbreviated the amount of time she spends going to stores.

Fighting Unfair Chargebacks Through Photographic Proof

December 19, 2017

SupplyChainBrain

Sealed Air Corp. is among the big shippers to partner with Kenco Logistics Services and Smart Gladiator on an app that can manage the huge volume of photos taken to prove compliance with customer requirements.

2017 Supply Chain Innovation Awards Presented by SupplyChainBrain & CSCMP

December 19, 2017

SupplyChainBrain

A pharmaceutical industry forum creates a collaborative framework where companies can efficiently and relatively inexpensively test their potential medicines against competitors’ products that are already approved and available in the marketplace.

Laboratory Products Get a 'Green' Label. How About Consumer Goods?

December 11, 2017

Robert J. Bowman, SupplyChainBrain

It’s been 23 years since the U.S. Food and Drug Administration began requiring "nutrition facts" labels on most food products. Is it time to do the same for disclosing the environmental impact of laboratory products?

Americans Love Shopping Online, but They Want to Return Things in Person

October 24, 2017

The Washington Post

Maria Butt's Long Island apartment is stacked with items she wishes she hadn't bought online but never quite got around to sending back: carpet pads, GoPro accessories, Alexander Wang sneakers and a case of lemon madeleines that "did NOT taste good."

Too Many Happy Returns: The Struggle to Predict Reverse Logistics

October 13, 2017

Air Cargo World

The mostly unwanted gifts are piled in the corner, the relatives have slowly made their way to the airport and a mountain of dishes awaits attention in the kitchen. This is what late December looks like for most American consumers. But for logisticians, the holiday work is only half done - it's time for gift returns season.

Kohl's to Start Accepting Amazon Returns at Some Stores in L.A. and Chicago

September 22, 2017

Los Angeles Times

Kohl's, which is opening some in-store Amazon shops, will start accepting returns for the online retailer at some of its stores in Los Angeles and Chicago starting next month.

The Changing Role of Logistics Service Providers

June 16, 2017

SupplyChainBrain

Logistics providers discuss how they're adjusting to major changes brought about by concerns over the economy, shifts in trade policy, the complexities of the omnichannel, rising customer service demands, and the arrival of a new generation of supply-chain managers.

Reverse Logistics

The latest news, analysis, services and systems regarding reverse logistics and its impact on global supply chains. Today’s companies are refurbishing and recycling more goods and managing more product returns than ever before thanks, in part, to the boom in e-commerce. New technologies for reverse fulfillment are transforming the way companies provide customer support - and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using reverse logistics solutions to power their supply chains.