E-tailers have struggled to keep up with a flood of returns, and have often loosened rules for consumers making them.

Asos has cited the battle against high return rates as a significant part of its effort to cut costs, as it tries to boost profits.

As manufacturers strive to maintain high standards of quality and service, the intricacies of handling repairs can become a bottleneck, leading to delays, increased costs and customer dissatisfaction.

The new store is currently up and running in Oslo and Madrid, with the company planning to decide on next steps after December.

The U.S. Consumer Product Safety Commission filed a lawsuit against Amazon in 2021, after identifying more than 400,000 hazardous products sold on the company's platform.

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.

Retailers hate returns; consumers need them. Is it possible to reconcile the two?

Making in-kind donations is good for the planet, good for the bottom line, and good from a public relations perspective.

Over 90% of U.S. and U.K. online shoppers said they're concerned about a host of factors that come with buying from a seller in a different country.