The U.S. Consumer Product Safety Commission issued the recall on May 11, alerting owners to injury risks associated with bike model number PL-01.

The world is getting buried in electronic waste. What can we do about it?

Supply chain circularity involves procurement, transportation management, customer tracking and reverse logistics, says Kristin Toth, president and chief operating officer of Fernish.

Retailers should change their mindset to view returns as a profit center, not a burdensome cost, says Itamar Zur, co-founder and chief executive officer of Veho.

Welcome to returns season. Are we having fun yet? 

Instead of using a stick to influence consumer habits when it comes to returns, Steve Rop suggests using a carrot or two.

Retailers offering free returns have fallen by half this year, suggesting easy returns is another trend unlikely to outlast the pandemic.

Retailers have invested heavily in predictive analytics to drive accurate purchasing. Yet they still have significant overstock problems.

A new study from ParcelLab reveals that consumers wait an average of nine days to receive a refund

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.