Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

Ideas about how to more efficiently “re-commerce” returned goods into the supply chain seemed the most fresh and fruitful up for discussion on the first day of Home Delivery World in Philadelphia, Aug. 31.

Seth Marks, chief merchandising officer with Channel Control Merchants, details the major issues that logistics providers are facing as they deal with increasing volumes of returned products.

Even before the recent rise in fuel costs to an all-time high, brands had started taking a closer look at their cost of reverse logistics.

Message to online shoppers who have enjoyed the perk of “100% satisfaction-guaranteed” returns: Your free ride is coming to an end.

Ann-Marie Daugherty, executive vice president and president of supply tech with Inmar Intelligence, talks about the company's e-commerce post-purchase partnership with Doddle.

Bulky materials represent the most significant returns issue for home improvement retailers.

Many retailers that offer green shipping and fulfillment choices are failing to educate their customers, and consequently wasting their own efforts.