Analyst Insight: The power has shifted from seller to buyer as consumers continue to bring B2C online shopping expectations and behaviors with them to the B2B markets they work in. Amazon continues to expand both its same-day delivery capabilities and its product offerings to encroach on some traditionally B2B markets like automotive aftermarket parts distribution. Like it or not, your business is being disrupted by, and in competition with, the Earth's largest retailer and marketing-savvy media company. - John Giangrande, Automotive Aftermarket Industry Leader, Fortna Inc.
Challenge: This service parts organization needed to handle over 500 orders per day and 170,000 items in their inventory. They needed to move from a paper-base to automate through system-directed processes, gain real-time visibility and tracking of parts and orders throughout their supply chain.
E-tailing behemoths like Amazon Business are infringing on electrical distributors' turf. Large distributors continue to hone and refine their e-commerce offerings. And finally, mobile e-commerce (or, m-commerce) - driven by the consumer who has grown more comfortable making purchases on smartphones and other mobile devices - is on track to hit $700bn by 2017, according to research firm Digi-Capital.
Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) is the maintenance, repair and overhaul arm of Air France KLM, one of the top five airlines in the world. The MRO unit supports 1,500 airplanes operated by 150 airline customers, and its 300 facilities worldwide remove parts from those planes, repair or refurbish them, or provide scheduled maintenance. Tracking all of these parts posed a logistical challenge, but the company has deployed a radio frequency identification system to automate the process and cut costs.
Milwaukee Cylinder, a manufacturer of hydraulic and pneumatic tie rod cylinders, has begun selling a radio frequency identification function for its products to help users manage each cylinder's maintenance schedule.
New research shows that 56 percent of automotive parts and accessories shoppers are making their purchases online - an 8 percent increase over the previous year. The study also indicates that consumers are combining online and in-store channels for an omnichannel shopping experience. Omnichannel is when shoppers seamlessly shift between mobile, online and in-store resources to research, purchase, pick up and return their items.
United Launch Alliance LLC is a joint venture of Lockheed Martin and The Boeing Co. Brad Houser, senior manager of supply chain operations, explains the company's mission, and how it crafts a supply chain that's geared toward absolute reliability in support of rocket launch services for government and the private sector.
The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.
Wake up to Coronavirus Updates and the latest Supply Chain News!
Subscribe to our Daily Newsletter
Timely, incisive articles delivered directly to your inbox.