Challenge: This datacenter infrastructure start-up with a global installed base and support centers around the world, turned to Baxter to help: • Meet 4-hour and next-day on-site hardware service commitments. • Quickly scale service and support globally. • Maximize resources to focus on core competencies.
Encompass Supply Chain Solutions, a provider of forward and reverse logistics services for a wide range of finished goods and replacement parts, is doubling the size of its distribution facility in Ft. Lauderdale, Fla.
European aerospace service provider Spectech has been offering radio frequency identification functionality as part of its parts-management solution to European companies for the past nine years. This summer, the company is opening a new office in Seattle to better access new North American customers.
Seventy-eight percent of small- to mid-sized industrial machinery companies believe their customers' expectations for after-sales service are rising, but just 12 percent of those manufacturers say replacement parts and service are top differentiators for their business.
Amazon Supply still is not selling china or fiberglass, but it does offer more than 54,000 fittings, valves, tubing, pumps and meters. It also offers 5,300 HVAC supplies, tools and meters, but no equipment.
The rise of the Internet of Things (IoT) has brought with it increased focus on "connected products." As manufacturers work to retrofit existing products with connectivity and build it into new products, they are faced with the question of how these connected products will transform the after-sales services they provide, and possibly even their business models.
The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.
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