Service Parts Management

Five Tips for Managing Digital Transformation

May 9, 2018

Procurement teams needs to create a vision for how they are going to deal with digital transformation.

Huge Break for Auto Companies As China Removes Ownership Caps

April 19, 2018

China will let foreign automakers from Volkswagen AG to Ford Motor Co. own more than 50 percent of local ventures, removing a two-decade restriction and giving a boost to global companies seeking to capture a greater share of the world’s largest car market.

Collaboration, Process and a Sticker Save Big Telecom's Bacon

April 3, 2018

Challenge: A large telecommunications OEM required revisions to upgrade a power supply (PS) with early life failures in the field. Units were available in the U.S. and EU. There was no way to know systematically what version of the PS was in the units in question — the only information was a sticker on the PS itself. The challenges: contain cost and reduce turnaround time for repair.

Logistics Will Drive Saudi Arabia's Post-Oil Era

February 6, 2018

Patricia Sibo

As the Arabian Gulf region aims for a larger role in the global logistics market, which it is estimated will be worth $15.5tr by 2024, Saudi Arabia is upping its own logistics game and becoming a credible competitor to Dubai in the process.

Opinion: Doing the Numbers on Expedited Delivery

December 20, 2017

John Costanzo, President, Purolator International

Think expedited delivery of your goods is too expensive? The harsh truth in today’s market is that failing to utilize it – especially when it comes to fulfillment across borders – could cost you dearly.

Building a Modern Supply Chain Network

December 12, 2017

Challenge: For this agricultural spare parts distributor, each country was served by its own separate supply chain. While strategically placed near customers, it presented challenges with stock availability at each distribution center and in dynamically organizing and fulfilling across multiple distribution centers. In addition, the distributor's own organic growth and strategic acquisitions had left it with fragmented IT infrastructure that was hard to extend.

U.S. Industrial Production Rises Most in More Than Three Years

May 19, 2017

Bloomberg

American factories flexed some muscle in April, boosting output by the most since February 2014 in broad fashion. Along with gains at mines and utilities, total industrial output was also the strongest in more than three years, Federal Reserve data showed this week.

After-Sales Service: An Area Where the Customer Is King

May 11, 2017

Gary Brooks, CMO, Syncron

Most manufacturers understand that skillful management of service parts operations is critical to reducing costs and optimizing stock levels throughout a supply chain network. But very few are actively leveraging the after-sales side of business as a source of greater profits.

In Supplier Management, Companies Need to Step Up Their Game

April 10, 2017

Robert J. Bowman, SupplyChainBrain

The ability to monitor the behavior and condition of one's suppliers depends on having access to hard numbers. But a surprisingly large percentage of companies lack this critical data.

Report From Next Gen Customer Delivery 2017

March 21, 2017

Mario Matulich, Executive Dir Customer Management Practice, IQPC

Service Parts Management

The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.