The technology goes well beyond robots taking over tasks that were once done by humans.

Companies need to look beyond numerically scored surveys, in seeking to optimize the customer experience, both now and in the future.

The majority of healthcare payment processes remain paper-intensive, despite electronic payments being the most efficient and cost-effective B2B payment method.

A look at the approaches that organizations can adopt to take full advantage of earned value management, while ensuring that enterprise software is up to standard.

Your lengthy career in procurement has consisted largely of being beaten up by top management over the need to constantly cut supplier costs. Along comes digital technology to make your job easier — or take it away.

Consumers with a high degree of social and environmental awareness will change their behavior and brand choices to match their values. Yet most brands operate on a linear “make, use and dispose” business cycle.