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In addition to being able to view job information from multiple offices on one screen, customers can check costs and export service information; view and query vessel lineup information; see updates on job status, including estimated timings of arrivals, departures and services to be provided, and advise changes to services where required. Details can be viewed by clicking the Jobs screen, which contains information about the supplier, individual who requested the service, and a remarks section. Services are listed with estimated and actual costs, in real time. The add-on also enables customers to review the billing party and other information, and provide feedback to the agent, GAC said. At the same time, the company has launched a mobile app for ship agents, so that they can access and update jobs in real time through smartphones and tablets.
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