Infor has made generally available a new retail task management add-on for users of the Inform WFM Workbrain. The application helps retailers to simplify global workforce policy implementation while maximizing workforce efficiency. The new task-management capabilities help users to streamline communications and data exchange between retail locations and corporate headquarters. It also helps to speed up the deployment of in-store tasks, with built-in efficiency mechanisms such as timers and feedback solicitation. The module is built on technologies from WorkPlace Systems, an Infor partner. It can be purchased and installed separately, so that retailers get only the capabilities they need at any one time. The Task Management module is split into two functions, Store Communications and Store Execution. The former provides a direct data link between headquarters and each retail location. Store Execution aids in the management of projects and tasks, tracking and reporting on their status while balancing workloads across each location to prevent conflicts. Projects can be broken into component tasks; in-built workflow controls distribution, timekeeping and escalations when tasks are not completed within established timelines.
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