Digital transformation within the supply chain is well underway. But consumer-products companies are lagging many other industries in progressing toward that goal.
The meteoric rise of business-to-consumer retail e-commerce has sent shock waves throughout the industry. Now, the impact is reverberating beyond Amazon and eBay to affect business-to-business companies everywhere.
From a retailer’s perspective, all satisfied customers are alike. But those returning an item are likely unhappy for a range of reasons — and it’s increasingly crucial to know what those are.
The past decade has seen a monumental shift in the requirements placed on distribution centers. As customers continue to trend toward online sales and demand faster delivery times, retailers and wholesalers are feeling the pressure.
Your parcel shipping operations are unique, and so too are the transportation management systems for parcel shipping in the market — each with enough features and functionality to confuse even the most seasoned industry expert looking to implement a new solution.
In order to reduce costs and increase customer satisfaction, retailers need to take a more detailed look at why returns happen and what are the options for dealing with them.
The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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