Retailer chargebacks can cost suppliers a bundle - even if the problem that triggered them isn't their fault. Kristi Montgomery, vice president of innovation and R&D with Kenco Logistics Services, talks about how Kenco addressed the problem in collaboration with a customer, Sealed Air Corp. A finalist in the Supply Chain Innovation Awards competition at CSCMP EDGE 2017. [Run Time (Min.): 8:05]
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