Challenge: A consumer goods company was missing on-time, in-full delivery targets and incurring additional transportation costs because of delayed deliveries from distribution centers, stock-out problems, and a lack of data to track OTIF targets. It needed a better view of its transportation system to improve service levels.
Solution: Genpact implemented a control tower that connects multiple data sources to the firm’s transport system and sends alerts based on expected delivery timelines. Problems such as late departures from pick-up locations and in-transit delays are flagged and actioned to prevent OTIF failures. Predictive analytics, root-cause analysis and real-time data all improve delivery planning.
Results: The solution delivered productivity gains up to 20%, and OTIF deliveries improved from 78% to nearly 90% in less than a year — avoiding over $5 million in potential fines. Customers were happier with fewer delivery issues.
About the Solution Provider: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. Get to know us at Genpact.com.
