The enhancements include new workforce-management capabilities that allow retail managers to make faster decisions, the vendor said. The new functionality streamlines scheduling and task management while allowing for mobile access. In the process, managers get insight into store-level and district-wide priorities, including common dashboards for accessing information that spans the components of JDA Store Operations. For example, performance alerts triggered in the back office can result in the assignment of tasks with JDA Task, allowing front-line managers to make informed decisions from any network or device. Shared performance metrics make it easy to see which stores are meeting operations goals, and which are falling short. In addition, individual contracts can be considered as part of the automated scheduling process, ensuring that specific conditions are considered by JDA Workforce Management. Employees' hours and pay can be tracked against specific contracts on an ongoing basis, JDA said.
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