Reverse Logistics

Five Differences Between U.S. and European Online Returns Habits

May 11, 2022

Joseph Valentine, SCB Contributor

Returns remain one of the hardest parts of logistics to master for a retailer or e-commerce company.

How Retailers Are Taking On a Tsunami of Returns

April 22, 2022

Jay Sackos, SCB Contributor

Retailers have always had to deal with returns. But with the steady rise of online sales, the amount of returned product is growing larger with each passing year.

How E-tailers Convert Returns to Revenue

April 10, 2022

Andrew Chan, SupplyChainBrain Contributor

With strategic messaging, smart automation and thoughtful incentives, retailers can convert returns into sales opportunities.

E-Commerce Return Fraud: Four Types, and How Merchants Can Fight Back

March 10, 2022

Erik Austin, SupplyChainBrain Contributor

More than 10% of e-commerce returns from the 2021 holiday season have been deemed as fraudulent. What can retailers do about it?

How Amazon Returns Impact Sellers

February 27, 2022

Wiley Zhang, SupplyChainBrain Contributor

Retail returns are unavoidable, and companies know they should anticipate a certain percentage each year. For e-tailers — many of which are facing soaring shipping costs and chronic freight bottlenecks — there’s an additional layer of complexity to reverse logistics.

Greener Reverse Logistics Has a Missing Piece: Human Talent

February 25, 2022

Helen Atkinson, Managing Editor

With the rise in e-commerce, it has become no longer possible to park concerns about reverse logistics.

Tech Aims to Minimize Soaring Cost of E-Commerce Returns

February 8, 2022

Tony Sciarrotta, SCB Contributor

As the ease of buying goods online grows, so does the rise in returns. Reverse logistics costs can amount to nearly 60% of an item’s sales price — but there are a growing number of ways to mitigate these costs.

Retail’s Latest Challenge Is a ‘Problematic’ Number of Returns

January 27, 2022

Bloomberg

U.S. retailers are facing more returns than usual, adding stress to an industry already grappling with increasing labor costs and supply chain issues.

Berkshire Grey Helps E-Commerce Retailers Solve the $120 Billion Returns Problem

January 12, 2022

SupplyChainBrain

Berkshire Grey Inc., a provider of AI-enabled robotic solutions that automate supply chain processes, introduced its Reverse Logistics solution to help retailers accelerate the resale of returned goods and improve labor utilization in the returns process.

A Nine-Step Checklist for Post-Holiday Returns Management

December 27, 2021

Eric Smith, SCB Contributor

Holiday gift returns are expected to be higher than ever. Is your business ready to handle the influx?

Reverse Logistics

The latest news, analysis, services and systems regarding reverse logistics and its impact on global supply chains. Today’s companies are refurbishing and recycling more goods and managing more product returns than ever before thanks, in part, to the boom in e-commerce. New technologies for reverse fulfillment are transforming the way companies provide customer support - and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using reverse logistics solutions to power their supply chains.