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Customer Relationship Management

ups_capital_-_can_merchants_handle_soaring_volumes_of_e-commerce_shipments__-_archita_prasad-(540p).jpg

Watch: Can Merchants Handle Soaring Volumes of E-Commerce Shipments?

June 11, 2024
Robert J. Bowman, SupplyChainBrain

The explosion of e-commerce activity set off by the COVID-19 pandemic is presenting merchants with the challenge of handling orders efficiently while meeting customer demands for speed, says Archita Prasad, vice president strategy with UPS Capital.


Read More
A visualization of a shopping cart with icons spread around it
THINK TANK

The Trillion-Dollar Problem for Retailers: Not Having Clean Data

June 6, 2024
Nicola Kinsella, SCB Contributor

A study by the IHL Group found that retailers miss out on nearly $1 trillion in sales per year because of out-of-stock items.


Read More
A Boeing 787 Dreamliner about to take off on a runway

Boeing Submits Safety Plan Amid New Allegations Over 787 Planes

June 3, 2024
SupplyChainBrain

Boeing will meet with senior FAA leaders weekly to monitor performance metrics, progress, and potential roadblocks for its new safety plan.


Read More
A group of packages with red bar codes hovering above each one

U.S. Online Retailers Lose Billions to Returns Fraud in 2023

May 30, 2024
SupplyChainBrain

Claims and appeasement fraud surged by 1.5% year-over-year in 2023, with retailers estimating that 10.5% of all return claims were fraudulent.


Read More
DIGITAL RENDERING OF TECHNOLOGY NETWORKS ACROSS PLANET EARTH ON A BLUE BACKGROUND.

BlueBox Systems Launches New Dashboard to Track Air, Ocean Cargo

May 29, 2024
SupplyChainBrain

The new data platform combines the company's BlueBoxAir and BlueBoxOcean systems to form a single dashboard to manage and monitor cargo. 


Read More
A Norfolk Southern sign on a porch outside a rail station

Norfolk Southern Agrees to $310M Settlement for 2023 Train Derailment

May 23, 2024
SupplyChainBrain

Norfolk Southern has also paid out an additional $780 million for environmental response efforts since the derailment.


Read More
A hand holding up a digital rendering of a shopping cart

Report: As E-Commerce Surges, Merchants Need to Fortify Supply Chains

May 23, 2024
SupplyChainBrain

Over the last year, 73% or merchants saw impacts to their businesses from international shipping problems such as delays, damaged products or theft.


Read More
The outside of a Williams-Sonoma store.

FTC Fines Williams-Sonoma for Deceptive 'Made in USA' Products

May 8, 2024
SupplyChainBrain

The FTC discovered that Williams-Sonoma mattress pads listed as "crafted in America from domestic and imported materials" were actually fully imported from China.



Read More
A DELIVERY WORKER WITH A HAND TRUCK LOADED WITH BOXES OUTSIDE A VAN PARKED IN FRONT OF A HOME CONSULTS A DEVICE

Survey: Brands Balancing Cost of Fast Delivery With High Demand

May 7, 2024
SupplyChainBrain

Nearly half of consumers surveyed said that they would be unlikely to purchase an item if the delivery time was too slow.


Read More
A WHIMSICAL LANDSCAPE HAS MANY COLORED, OPEN DOORS.
THE SUPPLYCHAINBRAIN PODCAST

Podcast | Thinking Beyond Cost: New Executive Priorities for Supply Chains

April 19, 2024
Robert J. Bowman, SupplyChainBrain

When it comes to setting priorities for managing the modern-day supply chain, executives can’t have it all.


Read More
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Customer Relationship Management

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