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Customer Relationship Management

A WHITE NORFOLK SOUTHERN RAILWAY LOGO CAN BE SEEN ON THE SIDE OF A BLACK TRAIN.

Norfolk Southern Accused of Delaying Amtrak Passenger Trains

July 30, 2024
Bloomberg

The railroad has routinely given freight trains preference over passenger trains along a 1,140-mile stretch of the Crescent Route, a violation of federal law.


Read More
A PLANE BEARING THE RED GOLD AND BLUE COLORS OF SOUTHWEST AIRLINES FLIES THE SKIES

Southwest Airlines Faces FAA Audit Over Safety Incidents

July 24, 2024
Bloomberg

The move underscores the heightened attention on airline safety this year, with headline-grabbing incidents from multiple carriers. 


Read More
A close-up of hands sewing stitches into an item of clothing

U.K. Department Store Trials Clothing Repair Service in Bid to Cut Carbon Waste

July 22, 2024
SupplyChainBrain

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.


Read More
exiger_-_brandon_daniels_-_what's_next_for_supply_chain_data__from_predictive_to_proactive_sponsored_by_exiger-(540p).jpg

Watch: What's Next for Supply Chain Management: Moving to Proactive Intelligence

July 19, 2024
Russell W. Goodman, SupplyChainBrain

Proactive intelligence enables you to balance the fine line between cost and resilience, says Brandon Daniels, chief executive officer of Exiger.


Read More
gartner_-_noha_samara_-_the_value_of_true_collaboration_with_suppliers_and_customers-(540p).jpg

Watch: The Value of True Collaboration With Suppliers and Customers

July 9, 2024
Robert J. Bowman, SupplyChainBrain

Collaborative planning, forecasting and replenishment (CPFR) has to involve both suppliers upstream and customers downstream, says Noha Samara, senior director analyst with Gartner.


Read More
A photo of WIT Member of the Month Megan Junker

PACCAR Parts' Megan Junker Named Woman in Trucking Association's Member of the Month

July 2, 2024
SupplyChainBrain

Junker is the product director for electric vehicles at PACCAR Parts, having started with the company in 2018 working with dealer groups.


Read More
A WOMAN SITTING ON HER LIVING ROOM FLOOR OPENS BOXES OF CLOTHES
SCB FEATURE

Taming the Dragon of Returns

June 27, 2024
Helen Atkinson, Managing Editor

Retailers hate returns; consumers need them. Is it possible to reconcile the two?


Read More
Aerial view of a cargo ship loaded in the Seattle harbor container terminal
THINK TANK

How Shipment Visibility Is Enabling Freight Forwarder Growth and Customer Loyalty

June 25, 2024
Trenton Chen, SCB Contributor

As supply chains grow more intricate and consumer expectations increase, the ability to track shipments in real time becomes a crucial component for forwarders striving to maintain a competitive edge.


Read More
Boeing CEO Dave Calhoun speaking in front of a Senate investigations panel

Boeing Senate Hearing: Physical Threats Against Whistleblowers and 'Systemic Disregard' for Safety

June 18, 2024
Nick Bowman, Senior Editor

The new whistleblower alleges that Boeing has lost track of hundreds of potentially defective parts, and that those parts have been installed in new planes. 


Read More
onerail_-_eddie_misicka_-_the_incredible_shrinking_inventory__what_to_do_about_it-(540p).jpg

Watch: The Incredible Shrinking Inventory: What To Do About It

June 18, 2024
Russell W. Goodman, SupplyChainBrain

Tracking inventory solely within the four walls of a warehouse isn’t enough to stop shrinkage, says Eddie Misicka, vice president of product and solutions at OneRail.


Read More
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Customer Relationship Management

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