Since the start of 2025, the ShinyHunters extortion group has been targeting Salesforce customers in data theft attacks, using voice phishing (vishing) to trick employees.

Each year that Halloween products go out earlier, it provides a store with useful data to track how shoppers respond to extended holiday purchasing windows.

Misconceptions, while seemingly logical on the surface, create blind spots that prevent organizations from achieving the resilience and efficiency that modern supply chains demand.

Data privacy and overcoming employee resistance are the two main sources of anxiety for companies investing in artificial intelligence.

The brightest light on the e-commerce horizon is the Gen Z and younger Millennial cohort — consumers aged 18-35 years. 

Supply chain professionals must consider the customer experience, not just cost reduction and operational efficiency, says Mike Dominy, vice president of supply chain research at Gartner.

Is the “person” you’re talking to on that kiosk screen an actual human? Or a metahuman?

K-ecommerce's survey found that just 14% of shoppers believe that brands clearly explain price changes to customers.

Nearly three-quarters of U.S. and U.K. shoppers say that they would switch from their current supermarket to one that publicly commits to and actively reports on food waste reduction.

“They be moving away from ‘trucks and sheds’ to a much more customer-oriented role," said Tom Enright, vice president analyst at Gartner.