Nearly half of consumers surveyed said that they would be unlikely to purchase an item if the delivery time was too slow.

When it comes to setting priorities for managing the modern-day supply chain, executives can’t have it all.

An omnichannel supply chain represents a paradigm shift in prioritizing customer experience, seamlessly integrating various sales channels like physical stores, online platforms and mobile apps.  

Logistics and supply chain professionals are moving away from the short-term survival thinking that characterized the pandemic period.

Retailers are being forced to adapt to the emphasis buyers of home furnishing now put on overall service and last-mile delivery experience, over brand loyalty.

Following are five key industry developments we can expect to see in the upcoming year, all supported by AI, and the potential that these trends hold for enhancing service delivery.

It’s a great time to be a retailer in the U.K., with the current economic situation spurring retailers to innovate and adapt.

Retail return fraud has grown rampant in recent years, stealing retailers’ hard-earned profits, damaging brands’ reputations, and burdening honest consumers with higher prices.

Overall, the report found most executives are feeling optimistic about business. Less than 10% of respondents expected sales to decrease year-over-year.