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Customer Relationship Management

A YOUNG, SMILING WOMAN HOLDS A PACKAGE AS SHE WALKS FROM A DELIVERY VAN IN A SUBURBAN STREET06726727.jpg
THINK TANK

How to Make Smarter Shipping Decisions for an Unpredictable Peak Season

December 5, 2025
Barbara Rausch, SCB Contributor

Expedited shipping isn’t a one-size-fits-all solution. Retailers first need to examine what’s being shipped, how much it’s worth, and what customers expect. 


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A woman in a grey sweater typing into a calculator next to a white notebook, and various wrapped gifts spread across the desk
SCB FEATURE

Holiday Shoppers Prioritize Discounts as Budgets Tighten

December 4, 2025
Nick Bowman, Senior Editor

A record Thanksgiving weekend for retailers reflects a broader shift across the sector, where budget-conscious shoppers are hunting for bargains more fiercely than ever.


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A shopper in a baseball cap leaves a Target store pushing a shopping cart

Retail Workforce Anxiety Mounts as Holiday Shopping Season Approaches

November 7, 2025
SupplyChainBrain

The union called on retailers and lawmakers to strengthen worker protections, and for shoppers to “treat workers with dignity and respect every day of the year.”


Read More
A WALMART STOREFRONT

Walmart to Use RFID Labels to Track Fresh Food Inventory

November 3, 2025
SupplyChainBrain

Walmart plans to use RFID labels to provide digital use-by dates to monitor the freshness of its offerings across its meat, bakery and deli departments.


Read More
A black silhouetted man standing in front of rows of shadowed shipping containers, each bearing the flag of a different country
THINK TANK

Tariff Uncertainty Is No Excuse for Inaction

October 29, 2025
Carlos Garcia, SCB Contributor

Tariffs today serve as a test of whether your organization has leaders who can align operational judgment with digital precision, and drive change across functions and borders.


Read More
AN AIRPLANE TAXIS ON A RUNWAY AGAINST A ROSE COLORED SKY

Sec. Duffy: Continued Shutdown will Cause Flight Delays to Worsen

October 27, 2025
SupplyChainBrain

Over 50 air traffic controller staffing shortages were reported at U.S. airports between October 24 and October 26.


Read More
A SMALL WHITE BOX WITH RED WRAPPING ON IT SITS NEXT TO A CREDIT CARD. BOTH ITEMS ARE RESTING ON TOP OF A LAPTOP.

Survey: Holiday Shoppers Feel the Pinch as Tariffs Drive Up Costs

October 15, 2025
SupplyChainBrain

With many keeping their budgets small, shoppers are prioritizing retailers that offer reliable shipping, hassle-free returns, and value-packed loyalty programs.


Read More
How-Data-Is-Facilitating-the-Changing-Global-Trade-Environment-1.png

Watch: How Data Is Facilitating the Changing Global Trade Environment

October 7, 2025
Robert J. Bowman, SupplyChainBrain

Ravi Sidhu, subject matter expert for credit risk at Dun & Bradstreet, explains the important of obtaining timely payments data to ensure supply chain resilience.


Read More
Four brown paper bags on a cement porch, with "PRIME" written across the bag at the front

Amazon Rolls Out New Budget-Friendly Grocery Brand

October 1, 2025
SupplyChainBrain

Dubbed Amazon Grocery, the line combines existing Amazon Fresh and Happy Belly products into one cohesive collection of everyday staples priced under $5 each.


Read More
A white square app icon with "Amazon" printed across the top above a yellow arrow and an icon of a blue shopping cart, as part of a grid of apps on a smart phone

Amazon to Pay $2.5B Settlement Over Deceptive Subscription Practices

September 26, 2025
SupplyChainBrain

The cancellation system was reportedly so difficult to navigate, that it was allegedly code-named "Iliad" internally, in reference to Homer's epic poem about the decade-long Trojan War.


Read More
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Customer Relationship Management

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