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Customer Relationship Management

A miniature shopping cart with a large red gift bow on top of it, alongside red orb Christmas ornaments, all set against a glittery red background

Increased Consumer Confidence Will Boost Holiday Shopping

November 27, 2024
SupplyChainBrain

Thanksgiving spending is expected to rise by 1.8% year-over-year, followed by a projected 2.8% bump for Black Friday, and then a 3% increase in Christmas sales.


Read More
The front of a grocery store with large glass windows, orange walls, and "Sainsbury's" written in large orange neon letters across the top above the entrance.

Supply Chain Software Company Hit With Ransomware Attack

November 25, 2024
SupplyChainBrain

It's currently unclear whether the attack impacted Blue Yonder clients in the U.S., including Albertsons, Kroger, Proctor & Gamble and Anheuser-Busch. 


Read More
A delivery drone carrying a package

Amazon Expands Drone Delivery Services into Arizona

November 6, 2024
SupplyChainBrain

Amazon says that the MK30 drones can fly twice as far as its previous models, are 50% quieter, and can fly in rainy conditions.


Read More
A WHITE TESLA VEHICLE SITS IN A PARKING LOT IN FRONT OF A BUILDING WITH THE TESLA LOGO ON IT.

NHTSA Opens Probe into Tesla 'Full Self-Driving' System

October 24, 2024
SupplyChainBrain

If the agency finds that the system poses enough of a safety risk, it could potentially order a full recall of all vehicles that use the software.



Read More
A GREY-HAIRED WOMAN IN A SHARP SUIT STANDS SMILING AT THE END OF A CONFERENCE TABLE WHERE OTHERS ARE GATHERED
SPECIAL REPORT

How to Drive Customer Experience Back Into Your Supply Chain

October 18, 2024
Sponsored by Cognizant

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and drive long-term success in the B2B landscape.


Read More
A collection of apps on an iPhone home screen

Temu Sellers Protest Against Company Over Fines for Customer Returns

July 31, 2024
SupplyChainBrain

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.


Read More
A BOEING MAX 737 JET FLYING THROUGH THE SKY. THE UNDERSIDE OF THE PLANE READS "737 MAX."

Boeing Names New CEO as Company Reports $1.4B in Q2 Losses

July 31, 2024
SupplyChainBrain

 The company has not logged a profitable year since 2019, reporting a combined $33.3 billion in losses in the years that have followed.


Read More
A WHITE NORFOLK SOUTHERN RAILWAY LOGO CAN BE SEEN ON THE SIDE OF A BLACK TRAIN.

Norfolk Southern Accused of Delaying Amtrak Passenger Trains

July 30, 2024
Bloomberg

The railroad has routinely given freight trains preference over passenger trains along a 1,140-mile stretch of the Crescent Route, a violation of federal law.


Read More
A PLANE BEARING THE RED GOLD AND BLUE COLORS OF SOUTHWEST AIRLINES FLIES THE SKIES

Southwest Airlines Faces FAA Audit Over Safety Incidents

July 24, 2024
Bloomberg

The move underscores the heightened attention on airline safety this year, with headline-grabbing incidents from multiple carriers. 


Read More
A close-up of hands sewing stitches into an item of clothing

U.K. Department Store Trials Clothing Repair Service in Bid to Cut Carbon Waste

July 22, 2024
SupplyChainBrain

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.


Read More
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Customer Relationship Management

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