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Customer Relationship Management

Gift boxes wrapped with bows moving along rows of a conveyer belt
SCB FEATURE

How Strong Economy, Year of Disruptions Defined 2024's Shopping Season

December 12, 2024
Nick Bowman, Senior Editor

According to the ICSC, holiday shoppers are planning to spend more than $700 on gifts this year — the most since 2018.


Read More
A graphic of circles around the globe depicting the sustainable manufacturing process
THINK TANK

How Retailers Resolve the Sustainability vs. Cost Dilemma in E-Commerce Home Delivery

December 10, 2024
Johannes Panzer, SCB Contributor

Efforts by retailers and e-commerce brands to implement environmentally friendly home-delivery initiatives are frequently butting up against consumers’ financial constraints. 


Read More
Businesspeople walking and talking in the office's corridor
SCB FEATURE

Using PR to Spread the Message of Corporate Social Responsibility

December 9, 2024
Robert J. Bowman, SupplyChainBrain

How does a business get the word out about its good deeds, without succumbing to the practice of empty corporate “virtue-signaling”?


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A woman in a grey jacket handing a credit card to a woman wearing a blue sweater, holding a key pad.

Businesses Face $20B in 'Swipe Fees' from Holiday Shopping Season

December 5, 2024
Nick Bowman, Senior Editor

The Merchant Payments Coalition estimates that swipe fees have increased by 50% since the pandemic, and hit a record $172 billion in 2023.


Read More
A square white and blue Amazon package sitting on a doorstep, surrounded by orange fall leaves.

Lawsuit Claims Amazon Excluded Low-Income Areas from Prime Deliveries

December 5, 2024
SupplyChainBrain

According to the lawsuit, when customers complained about slower delivery times, Amazon intentionally misled them to believe it was a coincidence.


Read More
A miniature shopping cart with a large red gift bow on top of it, alongside red orb Christmas ornaments, all set against a glittery red background

Increased Consumer Confidence Will Boost Holiday Shopping

November 27, 2024
SupplyChainBrain

Thanksgiving spending is expected to rise by 1.8% year-over-year, followed by a projected 2.8% bump for Black Friday, and then a 3% increase in Christmas sales.


Read More
The front of a grocery store with large glass windows, orange walls, and "Sainsbury's" written in large orange neon letters across the top above the entrance.

Supply Chain Software Company Hit With Ransomware Attack

November 25, 2024
SupplyChainBrain

It's currently unclear whether the attack impacted Blue Yonder clients in the U.S., including Albertsons, Kroger, Proctor & Gamble and Anheuser-Busch. 


Read More
A delivery drone carrying a package

Amazon Expands Drone Delivery Services into Arizona

November 6, 2024
SupplyChainBrain

Amazon says that the MK30 drones can fly twice as far as its previous models, are 50% quieter, and can fly in rainy conditions.


Read More
A WHITE TESLA VEHICLE SITS IN A PARKING LOT IN FRONT OF A BUILDING WITH THE TESLA LOGO ON IT.

NHTSA Opens Probe into Tesla 'Full Self-Driving' System

October 24, 2024
SupplyChainBrain

If the agency finds that the system poses enough of a safety risk, it could potentially order a full recall of all vehicles that use the software.



Read More
A GREY-HAIRED WOMAN IN A SHARP SUIT STANDS SMILING AT THE END OF A CONFERENCE TABLE WHERE OTHERS ARE GATHERED
SPECIAL REPORT

How to Drive Customer Experience Back Into Your Supply Chain

October 18, 2024
Sponsored by Cognizant

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and drive long-term success in the B2B landscape.


Read More
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Customer Relationship Management

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