Most companies were caught in 2008 with way too much inventory in their pipelines, leading them to search more aggressively for ways to better forecast and manage demand, says Mike Giguere, principal and U.S. supply chain leader at PwC. Giguere explains why the growing complexity of global supply chains makes this task more difficult and how that complexity will shape supply chains of the future. [Run Time (Min.): 7:48]