The arrangement provides both CRM and sales force automation (SFA) to wholesale distributors. The Tour de Force CRM application integrates with Epicor Prophet 21, Epicor Eclipse and Epicor Prelude enterprise resource planning (ERP) software. Epicor said it has long provided embedded CRM capabilities for its wholesale distribution ERP systems. The SFA and business-intelligence features of Tour de Force CRM "are very complementary to the Epicor offerings," the company said. The Tour de Force CRM application includes complete mobile access to SFA tools and information, along with the ability for distributors to configure the system to their specific processes. Epicor also sells software for retail, supply chain and human capital management.
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