It allows consumers to select eligible items from their orders, share feedback and choose the most convenient return method. In addition, they have visibility into the status of their returns through integrated tracking tools and personalized notifications. Key features of Narvar Returns include a branded interface, real-time dashboard, personalized recommendations, expanded shipping options, returns tracking and optimized carrier selection. The technology draws on data science and machine learning to help retailers engage, upsell and retain customers beyond the buy, Narvar said.
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